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Terms and Conditions

So you can manage your budget, we make our payment schedule as clear as possible.

  1. A deposit is collected at the time of the confirmed order
  2. The remaining balance is payable 10 days prior to the delivery to the agreed premises. Funds to be fully cleared at least 10 days prior to delivery.
  3. Credit and debit cards are accepted.

Refunds/Cancellations

Cancellations will incur penalty charges.

  • Cancellation before delivery but after 1st installment has been received will incur £500.00 cancellation fee to Kent Cabin Craft Centre. Any refund of the cost of the Cabin will be at the discretion of the manufacturer.
  • Cancellation after delivery of cabin will incur a penalty of the full cost of the cabin and 50% of installation costs. The balance remaining will be refunded within 14 days.

Delivery

The cabin will be delivered approximately 3-5 weeks from ordering, depending on the season and your location.

  • Once your cabin is ready the haulier will contact you 2-3 days before to confirm the delivery date. Delivery is kerbside only.
  • Upon delivery it is the customer's responsibility for checking the number/type packages against the delivery note. The customer will need to sign the delivery note to acknowledge correct products have been received. Any missing items should be noted on the delivery discrepancy note or you may be charged.

Base Preparation

If you have NOT asked for basework to be included in your package you will need to ensure a suitable base is in place prior to delivery of goods.

  • Your base needs to be level and of sufficient size.
  • Your base will need to be sufficiently hard for our fitters to be able to erect the cabin.
  • If we find the base is not correct we will ask for a disclaimer to be signed before commencing work. If we need to return at a different date in order for you to rectify the base, you will incur a charge.

Completion of installation

All debris and packaging will be removed from site on completion of works.

  • The customer will be asked to inspect the work and sign a completion certificate. Should there be any issues, these will need to be written on the certificate at the time of inspection.
  • If the customer is not available on completion, the certificate will be signed by the fitters. Any issues arising after the fitters have left, unless it is improper installation, will be the responsibility of the customer.
  • Kent cabin craft centre offer a 3 month call back service after the final day of the build. After this period any issues will be the responsibility of the customer.

Adverse Weather Conditions

  • Damage caused by adverse weather to the cabin is the customer's responsibility. Any repairs required will incur a charge.

Treatment

This is so important that all untreated timbers are treated with a high quality, wood preserving treatment (sikkens) as soon as possible after the build. Apply a very thick coat. We also advise a coat of primer will seal your cabin and prevent pests attacking your cabin and prolong its life. DO NOT use cheap products. You need a quality product that gets deep into the wood. We also recommend a UV protection afterwards, this keeps the wood healthy and preventing the wood from drying and becoming brittle and any movement. This allows the wood to breath. This is the responsibility of the customer.

Maintenance

Maintenance - As timber is a natural product the building will settle. This may cause splits, cracks and movement. Adjustments may need to be made to doors and windows as they may drop and expand and contract. This is the responsibility of the customer.